Terms & Conditions

1. Introduction

Welcome to Dine with Nikki ("we", "us", "our"). By placing an order through our website or any other channel, you ("the customer") agree to be bound by the following terms and conditions. Please read them carefully before purchasing. These terms are governed by the laws of the Republic of South Africa.

2. Products

All meals are prepared fresh in small batches and flash-frozen to preserve quality and nutrition. Products are sold as frozen and must be kept frozen until ready to heat and eat. We make every effort to ensure ingredient accuracy; however, minor variations may occur due to seasonal availability. We recommend all customers with food allergies or dietary requirements review the allergen information provided and contact us directly if in doubt.

3. Orders & Payment

• All orders must be paid in full before preparation begins.
• Payment is processed securely via Paystack. We do not store your payment card details.
• Orders are only confirmed upon successful payment. A confirmation will be sent to the email address provided.
• Prices are displayed in South African Rand (ZAR) and are inclusive of any applicable VAT where stated.
• We reserve the right to refuse or cancel any order at our discretion, in which case a full refund will be issued.

4. Delivery

• Delivery is available to selected suburbs in the Johannesburg area. A delivery fee applies based on your suburb.
• A minimum of 2 business days' notice is required for all orders.
• Delivery dates and times are estimates. We will do our best to deliver within the requested window but cannot guarantee exact delivery times.
• It is the customer's responsibility to ensure someone is available to receive the order. Frozen goods left unattended after delivery are at the customer's own risk.
• Delivery time windows are estimates only. We will make every effort to deliver within your selected slot but cannot guarantee exact delivery times due to factors outside our control.
• Frozen product responsibility: As our products are frozen meals, we are not responsible for any deterioration in quality of items that are not placed in the freezer immediately upon delivery. It is strongly advised that you select a delivery time window during which someone will be available to receive and pack your order into the freezer without delay.
• If a delivery attempt fails due to incorrect address information or no one being available, a re-delivery fee may apply.

5. Collection (Pickup)

• Collections are available from our kitchen address: 39 St Georges St, Kensington B, Randburg, Johannesburg.
• Collection hours are Monday, Wednesday, Thursday, and Friday between 10:00 and 16:00.
• Please arrive at your selected time slot. Orders not collected within 24 hours of the scheduled time may be forfeited without a refund.

6. Cancellations & Refunds

• Cancellations must be requested at least 24 hours before the scheduled delivery or collection date.
• If a valid cancellation is requested in time, a full refund will be processed within 5–7 business days via the original payment method.
• We are unable to accept cancellations or offer refunds once preparation of your order has begun.
• In the event of a quality issue (e.g., incorrect item, damaged packaging), please contact us within 24 hours of receiving your order. We will assess each case individually and offer an appropriate remedy.
• We do not accept returns of food products for health and safety reasons.

7. Promo Codes & Club Donations

Promo codes issued in partnership with sports clubs entitle a percentage of the meal subtotal to be donated to the associated club. Promo codes are non-transferable and may not be exchanged for cash. Only one promo code may be applied per order. We reserve the right to withdraw or modify promo codes at any time.

8. Protection of Personal Information (POPIA)

We are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013. Your personal details (name, email, phone number, and delivery address) are collected solely for the purpose of processing your order and, where you have consented, for sending you marketing communications. We will never sell or share your personal information with third parties without your consent. You may request access to, correction of, or deletion of your personal data at any time by contacting us at info@dinewithnikki.co.za.

9. Limitation of Liability

To the fullest extent permitted by South African law, Dine with Nikki shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the value of the order placed.

10. Changes to These Terms

We reserve the right to update these terms and conditions at any time. Changes will be posted on this page with a revised date. Continued use of our services after any changes constitutes acceptance of the updated terms.

11. Contact Us

If you have any questions about these terms, please contact us at: